Clear guidelines for project cancellations, advance payments, refunds and digital service delivery.
At iCodeBrands, we provide creative, digital and technology-based services. Because most of our work is customized for each client, refunds and cancellations are handled according to the stage of the project, work already completed and the terms agreed for that specific project.
This Return & Refund Policy explains how requests for cancellations, refunds and payment corrections are handled for services purchased from iCodeBrands.
Our goal is to handle every request fairly while considering the resources, time and work already committed to each project.
iCodeBrands primarily provides customized digital and professional services rather than standard physical products.
These services may include:
Because these services are created specifically according to a client's requirements, they cannot always be returned in the same way as a physical retail product.
Some projects may require an advance, deposit or initial payment before work begins.
The purpose of an advance payment may include reserving project capacity, planning, research, onboarding, creative development, technical preparation or other activities required to begin the project.
The refundable portion of an advance payment depends on the project stage and any work or costs already incurred.
If you want to cancel a project, please contact us as soon as possible.
If no meaningful project work has started, we will review the payment and determine whether a full or partial refund can be issued.
If research, planning, design, development, production or other project work has already started, the value of completed work and committed costs may be deducted before any remaining refundable amount is determined.
Once a project has started, our team may already have spent time on activities such as consultation, research, strategy, wireframing, design, content preparation, development, testing or production.
Where a refund is considered after work has started, the value of work already performed may be retained from the amount paid.
Any remaining amount will be assessed based on the project scope, completion stage and agreed commercial terms.
Certain payments or project costs may become non-refundable once the related work or purchase has been completed.
Examples may include:
Where third-party charges are refundable to iCodeBrands, we may take that into consideration when reviewing your request.
Projects may include a defined number of revisions according to the quotation, proposal, package or project agreement.
A request for a revision within the agreed scope is generally treated as a project revision rather than a refund request.
Once a client has approved a design, milestone, concept or deliverable, work completed up to that approval stage may be considered accepted.
Digital work may include websites, source files, graphics, videos, documents, designs, automation systems, software configurations and other electronic deliverables.
Once final digital deliverables have been supplied, published, transferred, downloaded or otherwise made available to the client, the related completed portion of the project may not be eligible for a refund.
If you believe you were charged twice, paid an incorrect amount or experienced a payment processing error, please contact us with the relevant transaction information.
We will review the transaction and, where an incorrect or duplicate payment is verified, arrange the appropriate correction or refund.
Your name, invoice or project reference, payment date, amount and available transaction reference.
Approved refunds will normally be returned through an appropriate payment method after the request has been reviewed and confirmed.
Processing time may vary depending on the original payment method, banking network, payment provider or other financial institution involved.
Any applicable third-party transaction or processing charges may be handled according to the circumstances of the transaction and the relevant project terms.
Some projects may have separate quotations, proposals, contracts, statements of work or payment schedules containing specific cancellation and refund conditions.
Where project-specific terms have been agreed, those terms should be read together with this general Return & Refund Policy.
If you have a question about a cancellation, refund or payment, contact us with your project and payment details.